Refund & Return Policy

Returns and Cancellations

ALL SALES ARE FINAL UNLESS SELLER EXPRESSLY APPROVES A RETURN OR CANCELLATION IN WRITING.

Seller is not obligated to accept returned Equipment merely because Buyer changed their mind, ordered the wrong Equipment, no longer needs the Equipment, or cannot install or use the Equipment at the intended location.

Installed, assembled, used, damaged, modified, special-order, custom-order, discontinued, clearance, electrical, or opened parts generally may not be returned.

If Seller authorizes a return, Buyer must follow Seller’s return instructions and obtain any required return authorization before shipping or delivering the Equipment.

Authorized returns may be subject to:

• manufacturer restocking fees;

• Seller restocking fees;

• original freight charges;

• return freight charges;

• packaging expenses; and

• deductions for missing, damaged, used, or nonresalable items.

Shipping and delivery charges are nonrefundable unless Seller agrees otherwise in writing.

Nothing in this section eliminates any rights Buyer may have under applicable law or an applicable manufacturer warranty.

Special-Order Equipment

Special-order, made-to-order, modified, custom-configured, or non-stock Equipment may not be canceled or returned after Seller has placed the order with the manufacturer or supplier unless Seller and the manufacturer or supplier approve the cancellation.

Buyer is responsible for manufacturer cancellation charges, restocking charges, freight expenses, and other reasonable costs resulting from an approved cancellation.